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Managing Needs Attention in OrderSight
Needs Attention helps teams stay consistent when deciding what needs review now, what is handled, and what is not actionable.
Review status model
- • Needs attention: currently in the review queue.
- • Handled: reviewed and completed.
- • Not an issue: dismissed as false positive or not actionable.
How sellers should use severity
- • Urgent: highest review priority and shortest response expectation.
- • High: meaningful risk that should be reviewed in normal operating cadence.
- • Warning: lower-priority concerns that still deserve visibility.
Workflow guidance
- • Review urgent and high items first, then mark Handled only when action is complete.
- • Use Not an issue only for false positives or truly non-actionable cases.
- • Keep review statuses current so dashboards and analytics remain trustworthy.