Privacy Policy

Account data such as your email address, login details, and workspace profile information.

Integration data needed for monitoring, including order records, timestamps, status fields, and related operational metadata.

Support data you provide when contacting us, such as messages and troubleshooting details.

To operate OrderSight features, including order monitoring, attention surfacing, filtering, and sync visibility.

To secure accounts, prevent abuse, and maintain service reliability.

To communicate account, billing, support, and product updates relevant to your use of the service.

When you connect a shop or order source, OrderSight receives the data required to display and monitor that operational activity.

You are responsible for ensuring you have permission to connect and process data from third-party platforms in your account.

We use essential cookies and similar technologies required for authentication, session management, and core product functionality.

We use Vercel Web Analytics for cookieless, aggregated website usage analytics.

With your consent, we use limited usage analytics, such as Google Analytics, to understand how OrderSight is used and to improve product performance and usability. These analytics do not include sensitive personal information and are used in aggregate form.

You can choose whether to allow analytics tracking through the cookie preferences shown when you first visit the site. You can change your analytics preferences at any time by clearing cookies in your browser or by revisiting the cookie consent prompt.

We keep data for as long as needed to provide the service and support your account, and for a reasonable period afterward for legal, audit, or dispute needs.

Retention may vary depending on account status, legal obligations, and support or recovery requests.

We may share data with service providers that help us deliver core service functions such as hosting, support, and payment operations.

We may disclose information when required by law, regulation, legal process, or to protect rights, safety, and the integrity of the service.

You can request account updates, data access, or deletion support by contacting us.

Some data may be retained where required for legal, security, billing, or fraud-prevention purposes.

Questions about this policy can be sent to support@ordersight.app.